Job Description
Problem Management Lead - Salford, Greater ManchesterEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you.
And when you’re part of M&S, that individuality has the potential to make waves.All the detailsSummary The Problem Management Lead plays a key role in D&T Service Management, responsible for guiding the Problem Management team in overseeing all aspects of problem handling, root cause analysis, and known error management. Reporting to the Incident & Problem Practice Owner, this role ensures that problems across D&T are identified, managed, and resolved effectively, both reactively and proactively. The focus is on preventing repeat incidents, improving response times, and selecting the right situations and people to apply structured problem-solving.
This is a hands-on leadership role that involves modelling and promoting effective communication, coaching best practices, and supporting collaboration across technical teams, suppliers, and D&T leaders, especially in high-pressure situations. The Problem Management Lead will also work closely with service owners, suppliers, and Service Assurance Managers within DevOps Tribes to ensure the right tools, processes, and resources are in place to manage problem records seamlessly. What’s in it for you Being a part of M&S is exactly that – playi...