Overview
We’re excited to share that we have three National Account & Site Merchandising Manager roles available, one for each region: Germany, France, and Italy. The role is based in our London offices and is responsible for managing day‑to‑day execution of ELC brands with a key pure‑play retailer across multiple markets. The role delivers flawless product/content setup, supports commercial goals, and ensures a premium customer experience.
What This Role Does
Professional working proficiency in German OR Italian OR French is essential, as the role manages commercial activity and stakeholder interactions in these markets.
Strategic Planning
* Execute commercial activities supporting retail and net sales targets across pure‑play retailer marketplaces.
* Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores.
* Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events.
* Adapt brand content and promotional moments to the pure‑play retailer environment.
* Ensure proper registration and maintenance on Vendor Central and catalogue setup.
* Build launch checklists, ensure high‑quality product titles, bullets, descriptions.
* Coordinate creation/upload of rich media.
* Build the retailer‑specific storefront.
* Set up review‑seeding programs as applicable.
Inventory and Supply Chain
* Use market data and tools to predict demand and align with supply chain teams.
* Coordinate shipment plans and monitor inventory levels.Manage PO lifecycle, availability, and replenishment to prevent out‑of‑stocks.
Account Management
* Manage operational execution across multiple brands.
* Ensure content accuracy across imagery, copy, pricing.
* Implement promotions and merchandising in line with commercial calendars.
* Coordinate NPL setup, catalogues, and campaign activations.
* Liaise with retailer partner contacts for issue resolution.
Data, Insights & Analysis
* Monitor KPIs: content health, availability, conversion, traffic.
* Track promotional performance, elevate risks, and recommend optimisations.
* Provide execution reporting for internal stakeholders.
* Use dashboards and scorecards to drive content performance.
Collaboration & Communication
* Collaborate daily with Brand Online, PXM, Marketing, Finance.
* Ensure seamless asset handover and campaign alignment.
* Escalate execution barriers to the SNAM.
* Represent the retailer execution perspective in planning meetings.
Promotions & Merchandising
* Set up and monitor promotions across multiple program types.
* Coordinate participation in peak commercial events (e.g., major retail tentpole events).
* Ensure compliance with MAP policies.
* Own Brand Store refreshes seasonally.
* Audit PDPs and Storefronts regularly.
* Optimise SEO, titles, bullets, and A+ content.
* Leverage retailer merchandising widgets.
Key Skills and Experience
* Expert user of Vendor Central.
* Executional National Account and Site Merchandising experience with pure‑play retailers.
* Strong cross‑functional collaboration.
* Strong organisational skills and ability to manage multiple priorities.
* Strong communication, negotiation, and change management skills.
* Strong analytical abilities.
* Advanced MS Office proficiency.
Qualifications
* Fluency in German OR Italian OR French (verbal and written) is required.
* Experience in launching brands on the Vendor Central platform as a retailer, agency or large FMCG.
* Knowledge of both digital and physical retail operations and best practices.
* A strategic thinker with the ability to influence and build brand partnerships.
Compensation & Benefits
* Hybrid Working (2 days WFH, 3 days office based)
* 25 Days Annual Leave (exc. Bank Holidays)
* 1 day Annual Leave to celebrate your birthday
* Holiday Purchase opportunity
* Bonus Opportunity
* Car allowance
* Equity
* Ability to work Remotely/Abroad up to two weeks per calendar year
* Summer Fridays
* Generous Staff Discount
* Mental Health Wellbeing Initiatives
* Benefits platform with exclusive discounts and offers
* Employee resource groups
* LinkedIn learning
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