Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites) Salary: £28,500 (rising to £30,500 after training period) Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team! What You'll Do: ️ Troubleshoot and resolve customer queries and technical issues Provide advice on optimising system functionalities for users Help customers configure the system to meet their specific business needs Build professional relationships by offering ongoing support Work with internal teams to test and enhance system performance Career Development: Structured career path with regular feedback and clear targets Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues Who We're Looking For: A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) Strong A-Level results Excellent problem-solving and communication skills Ability to quickly learn and apply new concepts in technology Team-focused with a passion for delivering high-quality service Training & Growth: Comprehensive initial training and close mentoring Ongoing opportunities for industry-recognised certifications ✨ Why Join Us? Work with a motivated and focused team Clear career progression with performance-based reviews Salary £28,500, rising to £30,500 after training period 25 days holiday (plus bank holidays), rising over time Ready to join a company where you can grow and make a real impact? Apply now to start your journey! SupportAnalyst CareerOpportunity SaaS Technology SoftwareIndustry BirminghamJobs GraduateJobs CareerGrowth HybridRole Hiring NewJob We Are Aspire Ltd are a Commited employer