Job overview
We are looking to recruit a Clinical Facilitator to work within the Paediatric Community Neurodevelopmental Service. The role will be based across sites within East Lancashire to assist in the smooth running of the Community Neurodevelopmental Paediatric outpatient clinics.
Main duties of the job
* To assist the Community Neurodevelopmental Paediatrics Team by providing a high quality clinic nurse service within the Neurodevelopment outpatient setting across all sites. The role is to ensure the smooth running of outpatient clinics, meeting the needs of the children and their families, responsible for liaising with appropriate staff.
* The post holder will work without direct supervision from qualified staff.
* To develop and maintain sound management and organisational skills.
* To act as patient advocate, ensuring privacy, dignity and confidentiality are met.
* To monitor and ensure patient satisfaction and be proactive in managing any issues that are identified.
Detailed job description and main responsibilities
* Provide an efficient and quality reception service for all visitors, with a non‑judgemental approach and promote a welcoming environment, respecting the differences within cultural, ethnic and social backgrounds.
* Maintain stock levels of all relevant forms/information leaflets etc. within the clinic rooms. Assist with general clerical duties, photocopying as required.
* Answer the telephone in a courteous manner, dealing with queries, taking messages and referring calls to the appropriate person as necessary in accordance with guidelines of confidentiality.
* Ensure the safety of patient records and information at all times in this sensitive area of work.
* Maintain confidentiality. To follow written protocols when dealing face to face / telephone liaison with patients.
* Communicate effectively and appropriately when dealing with conflicts arising within the clinic setting.
* To work independently without any direct guidance or supervision from staff. To liaise with the wider multi‑disciplinary team and other agencies.
* Recognise own professional boundaries, seeking advice and support as necessary.
* To be aware of the signs and symptoms of illness in children and act accordingly.
* Ensure that all equipment and toys meet safety standards.
* Organise own workload.
* To maintain good working relationships with other members of Community Neurodevelopmental Paediatrics and the associated multi‑disciplinary team.
* Ensure when exposed to bodily fluid, that adequate precautions are taken to minimise the risk of cross‑infection in relation to the safe disposal of bodily fluids.
* Assist with the smooth running of the clinics to enable the service to be effective.
* Provide reassurance support to children and carers/parents.
* To obtain children’s growth measurements and to record these within the medical records.
* To obtain children’s blood pressures and heart rate monitoring and to document and expeditiously report the results to the consultant or specialist practitioner reviewing the child and young person.
* To ensure the clinic environment is adequate for its intended purpose.
* Responsible for cleaning equipment in the weighing room.
* Responsible for annual maintenance of equipment in the weighing room.
* Participate in the induction and orientation of new staff/students to the department.
* To adhere to the Trust uniform policy.
* Promote professional working relationships with parents, colleagues and the multidisciplinary team involved with the children and families accessing the service.
* Maintain confidentiality and if required to break this confidentiality then a clear rationale is given to the reason for this.
* When requested, to assist where a difficult procedure/consultation is anticipated.
* To liaise with children’s families and ensuring where English is not the first language then alternate and reliable sources are utilised; to ensure the information is adequately delivered.
* Have an ability to communicate in a variety of settings with patients of varying levels of understanding.
* To be able to present factual information and refer questions to others where appropriate.
* To provide advice to families and other professionals. To be aware of own limitations when providing advice to others.
* Ensuring all documentation is contemporaneous in keeping with ELHT’s record keeping policy.
* Attend regular meetings, appropriate to role.
Person specification
Qualifications
* NVQ Level 2 in Health and Social Care or equivalent / willing to work towards
* NVQ Level 3 in Health and Social Care or equivalent / willing to work towards
Experience
* Significant experience of working with children and their families.
* Experience of working in a health care or related setting.
Knowledge and Skills
* Experience of working with children and families with health needs.
* A basic understanding of organisation of nursing care.
* Experience of working within a paediatric outpatient department.
Personal Attributes
* Motivated, ability to work within a team whilst being flexible, able to prioritise workload, be innovative and an effective communicator.
* An ability to deal with sensitive information is essential.
* Able to be empathetic with patients and their families who may be emotional.
* Willing to adapt to the changing needs of the service and able to take on board new ideas, skills and knowledge.
Other
* Basic IT skills.
Equal Opportunities Statement
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a ‘Zero Tolerance’ policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email admin.recruitment@elht.nhs.uk or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH.
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