Join to apply for the IT Support Analyst role at Shepherd and Wedderburn
Join to apply for the IT Support Analyst role at Shepherd and Wedderburn
We have an exciting opportunity to join the Shepherd and Wedderburn Service Desk team.
The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects.
The role
Primary Duties
* To maintain and deploy the firms laptop and desktop operating systems and applications.
* To test, commission and install new software, hardware and IT systems
* Contribute to the development and documentation of IT procedures and processes.
* Act as a technical resource in projects as directed by manager
Secondary Duties
* To provide 2nd line application, OS and hardware support for internal and remote workers.
* To resolve user issues in a timely fashion and to escalate with relevant details where appropriate
* To carry out any other reasonable duties as requested by manager
Candidate Profile
* Experience of OS and application deployment
* Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience)
* Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast
* Patch Management
* Service Desk experience providing support to a multi-site organisation.
Technical Skills/Experience
* Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance.
* Demonstrates initiative to obtain relevant information to complete tasks.
* Produces a solution best addressing requirements, with guidance.
* Demonstrates potential to display effective communication skills
To view the full details of the role and submit an application, please click apply.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Law Practice and Legal Services
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