Responsibilities
* According to Alibaba's requirements, perform 5*8 IDC room duty, and can quickly arrive at the scene according to the requirements of the operation and maintenance event management specifications outside working hours.
* Update and maintain the completeness and 100% accuracy of infrastructure information, regularly check the platform alarm settings, and monitor system availability and stability.
* Familiar with IDC room environment and monitoring system, complete facility inspections according to Alibaba's requirements, including but not limited to facility status checks, review and tracking of maintenance/repair MOP.
* Respond quickly and arrive at the scene according to the operation and maintenance event management specifications, and timely handle events and report them according to EOP.
* Familiar with the power, HVAC, weak current architecture and working principles of IDC room infrastructure in the jurisdiction, can quickly locate fault points and restore faults when an event occurs.
* Familiar with infrastructure monitoring management, capacity management, security management, and availability management to improve operational efficiency.
* Can independently develop and implement proprietary change MOP to ensure that no faults are caused by changes.
* Complete other related work required in the "Service Contract," "Outsourcing Requirements Specification," and attachments.
Education
College degree or above
Major requirements
Relevant major
Industry experience
Basic knowledge of data center management
Work experience
1 year of work experience
Skills
* Basic infrastructure knowledge, basic IDC knowledge. Communication ability: Clear and logical expression, polite listening
Assistance ability
* Ability to collaborate and communicate with multiple teams, remote collaboration skills, cross-language, and cross-regional teamwork skills.
Foreign language ability
English and Chinese
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