Feathers Hotel, Ludlow
Set in the Bull Ring in the historic town of Ludlow.
The Role of Guest Service Team Leader - Food & Beverage
The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.
You will build a rapport with guests from initial contact and ensure the team also do this, build strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.
The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.
The role of Guest Service Team Leader - Food & Beverage will report to the Restaurant & Bar / Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career. This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.
Job Overview
As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.
Experience & Qualifications
* Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
* Strong leadership and team management skills.
* Excellent knowledge of food and beverage trends.
* Ability to deliver outstanding guest experiences and handle high-pressure environments.
* £60 BB per night for Friends and Family rate
* Celebration of milestone employment anniversaries
* 50% off Food & Beverage in our hotels
* Meals on duty provided
* Access to Hospitality Rewards
* Offerings from retail and dining discounts
* Employee Assistance Programme and same day on-line GP appointments
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