Job Description
Change Enablement Lead (6 Month Contract)
We’re supporting a leading organisation in the financial services sector to appoint a Change Enablement Lead on a 6-month contract. This role will be instrumental in preparing operational teams for the launch of a new pensions product. Working as part of a wider programme team, you’ll focus on building colleague capability and confidence—designing and delivering practical, high-quality enablement that ensures smooth adoption of new processes and ways of working. This role sits within a people-focused function and works closely with change and delivery teams, with a clear emphasis on capability, readiness and adoption.
The Role
You’ll take ownership of the enablement approach for a key programme, ensuring colleagues have the knowledge, tools and confidence needed to perform effectively from day one. Key responsibilities include:
Understanding capability needs and readiness
* Assess how new product and process changes impact roles, performance expectations and customer journeys
* Identify capability gaps and define clear outcomes aligned to business goals
* Shape the overall enablement approach, including readiness criteria and success measures
Designing impactful enablement solutions
* Create engaging, user-focused solutions—blending digital content, guided walkthroughs and performance support tools
* Develop materials that support real on-the-job performance, not just knowledge transfer
* Translate complex information into clear, structured and accessible experiences
* Ensure all outputs are accurate, compliant and aligned to operational reality
Partnering across the business
* Collaborate with subject matter experts, product teams, operations and HR to co-create effective solutions
* Facilitate workshops and knowledge capture sessions
* Encourage knowledge-sharing and continuous capability building within teams
Embedding enablement into delivery
* Integrate enablement activity into programme plans, milestones and governance
* Manage your own workstream, delivering high-quality outputs to tight deadlines
* Support go-live through readiness activity, reinforcement and performance tools
Measuring effectiveness and improving outcomes
* Assess readiness across teams and identify areas requiring further support
* Gather feedback and insights post-launch to refine solutions
* Continuously evolve materials to improve adoption, confidence and performance
About You
You’ll be someone who sees capability-building as a critical enabler of successful change, with a track record of creating solutions that genuinely improve performance in complex environments. You will bring:
* Strong experience in capability development, training design or enablement, ideally within change or transformation programmes
* Proven ability to design end-to-end solutions, including digital learning tools (Articulate 360 experience desirable) and performance support
* Experience in regulated environments such as pensions, life & savings or wider financial services
* A talent for simplifying complex topics into clear, engaging and practical outputs
* Confidence partnering with stakeholders and subject matter experts to shape meaningful outcomes
* Strong planning and organisational skills, with the ability to deliver at pace
* Excellent communication skills and a strong focus on real-world application
Desirable:
* Knowledge of Section 32 or similar retirement products
* Experience supporting operational readiness within change programmes
* A passion for user-centred, performance-focused design