40 hours per week Monday - Friday up to £ per annum Location: Home based - (please note that travel will be necessary throughout the UK) Sodexo rewards and benefits Job Introduction We are seeking an experienced and dynamic Head of Operations to provide strategic leadership across the HMRC West contract, supporting service delivery to HM Revenue & Customs (HMRC). This is a senior leadership role with full operational accountability across a complex, multi-site government estate.You will drive performance, financial control, compliance assurance and client satisfaction while embedding a high-performance culture aligned to Sodexo’s Zero Harm Mindset. As Head of Operations, you will provide end-to-end oversight of all operational functions across HMRC West, ensuring consistent, high-quality service delivery within live and business-critical environments. You will: Develop and implement operational strategies aligned to contractual objectives and growth plans Drive SLA and KPI performance across all service lines Lead financial planning, cost control and budget optimisation Embed governance and compliance standards Strengthen operational resilience and business continuity Working closely with peer Heads of Function and senior client stakeholders, you will play a key role in driving long-term contract success and growth. Whatyou’ll do: Provide strategic leadership and oversight of all operational functions. Develop and implement operational policies and frameworks aligned to contractual objectives. Lead multi-site teams, fostering accountability, engagement and performance excellence. Drive operational excellence through process optimisation and service standardisation. Oversee operational budgets, forecasting and cost controls. Monitor KPIs and SLA performance, implementing corrective actions where required. Ensure compliance with statutory, regulatory and contractual requirements. Lead operational risk management, incident response and business continuity planning. Build and maintain strong relationships with senior client stakeholders, suppliers and partners. Champion a Zero Harm Mindset across all operational activities. Contribute to strategic planning, business development and contract growth initiatives. Promote a culture of continuous improvement across all service lines. The Environment HMRC West is a large, multi-site public sector contract requiring high levels of operational control and compliance assurance.Services operate within critical government environments where safety, continuity and stakeholder confidence are paramount. Key challenges include: Leading multi-disciplinary teams across geographically dispersed sites Delivering consistent SLA and KPI performance Managing budgets within contractual constraints Embedding robust governance frameworks Managing operational risk and incident response Maintaining strong client relationships at senior level Supporting strategic growth and development What you bring: Degree-level qualification or equivalent senior operational leadership experience. Strong understanding of multi-service FM operations (Hard and/or Soft FM). Knowledge of regulatory, statutory and contractual compliance frameworks. Strong financial and commercial management expertise. Experience Senior operational leadership experience within Facilities Management or similar multi-site environments. Proven experience managing large, geographically dispersed teams. Experience managing operational budgets and driving cost optimisation. Experience operating within public sector or regulated environments. Experience leading business continuity and incident management processes. Experience managing senior client relationships. Skills Strategic and analytical thinker. Strong financial acumen and commercial awareness. Exceptional stakeholder engagement and influencing capability. Ability to lead organisational change and continuous improvement. Strong executive reporting and communication skills. What we offer: Workingwith Sodexo is more than a job; it’s a chance to be part of somethinggreater. You’ll belong in a company and team that values youfor you; you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part ofsomething greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications