Aftersales Administrator Working in the aftersales department you will provide a responsive, efficient and cost-effective service to customers, which exceeds their expectations. The Role Respond promptly to customer enquiries relating to service, repairs and spare parts Ensure effective communication regarding price quotes, lead times etc Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner Work cross-departmentally to solve solutions to common problems for customers and dealers Process orders through to despatch and invoicing to include booking transport Issue job instructions to field engineers and follow through to ensure work is completed. Facilitate customer payment for non-credit customers Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times. Build and maintain strong, long-lasting customer relationships Conduct customer satisfaction surveys and gather feedback to improve services Address and resolve customer complaints and issues promptly and effectively. What you will need: Prior experience of a computerised Sales Order Processing System (Desirable) Previous experience working in Manufacturing company (Essential) Previous experience working in Engineering company (Desirable) Strong collaboration skills, with the ability to work well within a team environment. IT Skills proficient in the use of Microsoft Office applications Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously. What you will receive Competitive Salary Career Progression Early Finish Friday Company Pension Other Employee benefits What you need to do now This truly is a great role, if youre interested in this role, click apply now to forward an up-to-date copy of your CV or call Skills: Aftersales Customer Skills Problem Solving Admin Work Negotiation