A leading manufacturer in the building products sector is seeking a Technical Service Engineer to join their team to service their customer base in Scotland. This is a field-based role focused on delivering expert technical support, enhancing customer satisfaction, and driving continuous improvement across manufacturing processes.
Key Responsibilities
Advise customers on manufacturing methods and machinery capabilities.
Conduct tooling audits and provide guidance on setup costs.
Manage new customer setups, ensuring timely and cost-effective delivery.
Collaborate with sales and customer teams to implement improvement plans.
Deliver product training to internal and external stakeholders.
Carry out site audits and agree on actionable outcomes.
Investigate and report on customer quality concerns.
Maintain accurate records using CRM systems.
Support product development and produce sample products.
Coordinate tooling delivery and installation.
Stay informed on industry trends and share insights with relevant teams.
Candidate Profile
Proven experience in window/door manufacturing and installation is desired.
Strong technical acumen and problem-solving skills.
Comfortable working in customer-facing, high-pressure environments.
Self-motivated with excellent time management.
Customer-focused with a proactive approach.
Willingness to travel across Scotland.
Package
Competitive salary
Company vehicle
Healthcare cash plan
Pension scheme (6% employer contribution)
Uncapped annual profit share
Discounted gym membership
About the Employer
This organisation is a global leader in its field, with a long-standing reputation for innovation, quality, and customer focus. Operating in multiple international markets, they offer a collaborative and growth-oriented working environment.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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