Operations Manager – Hearts Together Location; Plymouth (on site 5 days a week) Salary; £36,000 35 hours per week Contract; Full time permanent About Us At Hearts Together, we are passionate about making a real difference for people who need to stay close to loved ones receiving care. Our charity provides compassionate support and affordable accommodation for patients, carers, and families across the South West. We’re a small but dynamic team with big ambitions — and we’re looking for someone who shares our energy, heart, and commitment to helping others. The Role As our Operations Manager, you’ll play a vital role in keeping Hearts Together running smoothly, ensuring we deliver exceptional service and support to every guest and beneficiary. You’ll take the lead in managing the day-to-day operations of the charity, overseeing our facilities, services, and team to ensure everything we do is safe, effective, and impactful. You’ll also be a key part of our leadership team — driving continuous improvement, supporting fundraising and marketing activities, and providing executive support for the CEO. This is a hands-on, on-site role, perfect for someone who thrives on variety, enjoys problem-solving, and takes pride in making things happen. Key Responsibilities Oversee the daily delivery of guest services, ensuring the highest standards of care and satisfaction. Lead and manage the operations team, providing training, mentoring, and performance support. Take responsibility for health and safety and facilities management across the organisation. Manage operational budgets and ensure effective use of resources. Implement and develop new guest and beneficiary services. Support marketing, social media, and fundraising activities. Collect, analyse, and report on data to measure impact and improve performance. Build strong relationships with guests, partners, funders, and stakeholders. Represent Hearts Together at community and networking events (occasional evenings/weekends). Supporting the CEO with executive admin support About You We’re looking for someone who is: A natural organiser and problem-solver, with strong leadership and communication skills. Experienced in operations, facilities, or service/business management (charity or hospitality background ideal). Have a strong knowledge of systems and office 365. Confident managing people, budgets, and systems. Comfortable working hands-on in a busy environment. Passionate about making a positive difference for others. What We Offer The chance to make a real impact every day in a charity that changes lives. A supportive, values-driven team environment. Opportunities for professional growth and development. A role where your ideas and energy are valued and encouraged. How to Apply If you’re ready to bring your skills, heart, and leadership to an organisation that truly matters, we’d love to hear from you. Please send your CV and a short covering letter (no more than one page) explaining why you’re the perfect fit to: Angela Gatcum CEO – angela@heartstogether.org.uk