Responsibilities
* Professionally deal with customer requests for new enquiries, orders and queries.
* Process all the above, as required, and in a timely manner.
* Keep customer files up to date and correctly filed.
* Provide feedback to customers on enquiries and orders as required.
* Continuously keep yourself abreast of changes within our industry and the customers with whom you deal.
* Answering telephones.
* No more than 3 rings before passing on the call.
* Process customer enquiries (phone; e‑mail; customer visit; post or sales team).
* Process customer orders.
* Process new customer orders.
* Liaise as required with Design on forms and artwork.
* Deal with customer queries.
* Keep customers informed on order developments.
* Assist others within the sales office when workload requires.
* Work with external sales team as required.
* Raise purchase orders and liaise with suppliers.
* Other duties as and when requested by management.
Qualifications
* Minimum 1 year experience required.
* Ideally familiar with Abaca system.
* Quoting skills required.
* Experience in handling customer complaints and problem solving.
#J-18808-Ljbffr