Below is some generic info mostly AI generated to fill out space but... If you love audio (preferably with a practical background), are hungry to grow and take ownership of something and you think SEPIA is a cool idea. Apply. We adjust roles to exceptional people.
For everyone else who needs it...
Karno is a technology company dedicated to creating innovative, large-scale products that drive transformation in the arts and entertainment industries. With a focus on enabling these industries to evolve, Karno delivers forward-thinking solutions to meet their dynamic needs. Our team is passionate about developing tools that inspire growth and progress in the creative sector. We strive to pioneer advancements that make a real impact.
We’re looking for an in-house sales executive with strong automation skills/interest to join our sales team as we scale our product and distribution lines. This role has a core administrative element, but we expect this to fairly quickly only be part of the role, with the rest of the role defined on the person who applies.
Responsibilities
* Running day-to-day Shopify admin: draft orders, B2B pricing and customer tags, order edits, returns/exchanges, discount codes, shipping rules and notifications
* Maintaining and extending Shopify Flow and no-code automations (Make/Zapier), including Attio ↔ Shopify ↔ Unleashed/Xero integrations, monitoring runs and resolving failures
* Qualifying inbound enquiries, preparing accurate quotes/proformas, and closing small/medium orders while protecting margin and terms
* Providing account management support (not the primary AM): scheduled check-ins, relationship notes, stock/ETA updates, and campaign follow-ups
* Delivering responsive customer service across phone/email, opening and tracking RMAs with Operations as needed
* Coordinating demos/loaners and completing post-show follow-ups to build relationships with dealers/distributors
* Keeping data hygiene tight: correct SKUs/pricing/Incoterms on quotes and clean notes/tasks in Attio
* Liaising with UK/NL/US warehouses to confirm pick/pack/ship, track deliveries, and escalate issues
* Preparing simple weekly reports on pipeline, orders, win/loss notes, and automation health
Key Requirements
* Must have pro audio experience
* The ideal candidate will be creative and passionate
* Be comfortable with no-code/low-code (Make preferred; Zapier acceptable), basic webhooks/API keys, and systems integrations
* Have strong Excel/Google Sheets skills (lookups, pivots, CSV import/export and data validation)
* Be organised, numerate, service-minded, and disciplined with process and documentation
* Be audio-literate and credible with engineers, installers and buyers
You should have some or all of the following
* Experience with Attio (CRM), Unleashed (ERP) and Xero
* B2B dealer/distributor sales experience in pro audio/MI/AV
* Familiarity with Incoterms, VAT/EORI basics and HTS/HS codes
* Trade show support experience and structured follow-up habits
* Have proven Shopify admin experience and confidence with Shopify Flow (or similar automation tools)
* Interest in professional audio (live, studio, install)
Additional Information
* Full Time position
* Based in Canary Wharf, Office based role
* Salary depending on experience + performance bonus