Position: Funeral Service Operative
All potential candidates should read through the following details of this job with care before making an application.
Location: William & Scott Funeral Directors, Falkirk
Job Type: Full-time 38.33 hours per week
Salary: £25,652 per annum
Were looking for a compassionate and reliable individual to join our team at William Scott Funeral Directors as a Funeral Service Operative. This role offers the chance to support families at one of lifes most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
Youll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, youll help maintain our trusted presence in the community.
Key Responsibilities: Drive and operate specialist vehicles (including hearses and limousines)
Set up venues and carry out ceremonial duties, including coffin bearing
Maintain funeral vehicles and equipment to high standards
Participate in an out-of-hours on-call rota (including nights/weekends) to support families
Bring the deceased into our care from the place of death - including private homes, hospitals, hospices, or public spaces - under varying circumstances
Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
Support with chapel visits and interactions with families in a calm and respectful manner
Carry out all duties involving the deceased with the utmost care and professionalism
About You
Were looking for someone who: Demonstrates empathy, professionalism, and composure under pressure
Has a respectful, caring approach when supporting both colleagues and families
Is physically capable of manual handling tasks, including lifting and carrying
Is comfortable working in direct contact with the deceased in a variety of conditions
Is reliable, flexible, and able to work outside standard hours when needed
Takes pride in presenting themselves in a professional and dignified manner
Holds a Full UK Driving Licence (essential)
No previous funeral experience is necessary - full training, uniform, and support will be provided.
What We Offer A fulfilling and meaningful role supporting families in your community
Full training and personal development opportunities
30 - 33 days annual leave, inclusive of bank holidays
Uniform and all necessary equipment provided
Company pension and life assurance
Access to an employee assistance programme for wellbeing support
Annual company bonus
We wouldnt be able to provide this essential service without the dedication of our people. If youd like to join a compassionate team committed to delivering the highest standards of care - wed love to hear from you.
What are the next steps?
To join us in this role, simply hit the apply button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UKs oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UKs first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UKs leading end of life company. As part of the Dignity Group, we also operate Farewill, the countrys largest will writer and one of the UKs top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
Were regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever youre from, and whatever your life looks like, wed love to hear from you. And if theres anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
TPBN1_UKTJ