The successful candidates will need to complete 12 weeks of training, whilst training the pay will be NMW. You will be required to work full time during training, Monday-Friday (37.5 hours a week on a shift pattern). Week one 9am-5pm, week two 8am-4pm, week three 10.30-6.30pm, and then this will be repeated until training has been completed. We understand full time training may not be possible for some candidates. If you are successful for an interview, we are open to flexibility for the training schedule.
Once training has been completed you will then go on to your contracted hours.
If you are successful for the role it is mandatory that you will need to be able to work at our main site, Immingham and one of the branch sites, which is in Grimsby.
Main duties of the job
To have a thoroughknowledge of all practice procedures
EffectiveCommunication Skills
Excellent Telephonemanner
IT Skills
Multi-tasking
High level ofcomputer literacy
Understanding,acceptance and adherence to the need for strict confidentiality
Ability to use ownjudgment and to work without direct supervision and to determine
Ability to work aspart of a multi skilled team
Able to work in achanging environment and cope well with change
Methodical approachto work and ability to reach targets
Motivated
Pleasant andArticulate
Smart appearance
About us
The care navigationteam is a large team consisting of all ages and experience. The team are highlyskilled and very hard working, they strive together to achieve the bestoutcomes for both patients and teams. If Covid has taught us anything it hastaught us how well we deliver, provide and maintain the services as a Practice. We believe in positive work ethics and support oneanother.
Job responsibilities
Care Navigators play a crucial part in helping patients getthe right support, at the right time, to help manage a wide range of needs. The role is designed to help reduce inappropriate GP appointments ensuring we have the capacityto manage those patients most at risk.
At The Roxton Practice Care Navigators are responsible for:
* Assisting and directing patients in accessing theappropriate service or healthcare professional in a courteous, efficient, andeffective way. This may be over the telephone, via online services such asAskMyGP or face to face at one of our receptions desks.
* Undertake a variety of administrative duties toassist the GPs and other healthcare professionals.
* Facilitate effective communication betweenpatients, members of the primary health care team, secondary care, and otherassociated healthcare agencies.
* Utilise the clinical resources across multiplelocations to ensure patients are directed appropriately. Always working withintheir own competence, knowledge, and common sense in their day-to-dayactivities.
* Care Navigators will deliver service excellencein a proactive and engaging manner following pathway guidelines and protocols.
* Request information on conditions and presentingproblems, documenting this with a high level of accuracy to ensure healthcareprofessionals can provide support and advice.
* Maintaining and monitoring the Practiceappointments system.
TheCare Navigation team consists of 24 staff based across two sites. Our call center handles over 10,000 calls per month on average. At busy periods, 10care navigators are handling calls and providing advice and support topatients.
The right candidate will be expected to receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way.
Provide general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.
Person Specification
Qualifications
* Essential Good Standard of education including GCSE pass grade in English Language and Maths
* Desirable NVQ Level 2 in business administration or customer service
Experience
* Experience of working in General Practice or the NHS Experience of SystmOne Clinical System
Skills
* Effective Communication Skills Excellent Telephone manner IT Skills
* Multi-tasking High level of computer literacy
Personal Competencies and Qualities
* Understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgment and to work without direct supervision and to determine workload priorities Ability to work as part of a multi skilled team Able to work in a changing environment and cope well with change Methodical approach to work and ability to reach targets Motivated Willing to take part in training and personal development Pleasant and Articulate Smart appearance
* Able to work in a changing environment and cope well with change
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