Are you a Customer Relationship Manager? Do you hold experience managing a team of account managers? Are you confident being primary point of contact for OEM’s within the Aerospace Industry?
If so, a leading metallic manufacturing business based in Derby is looking to take on board a Customer Relationship Manager to drive their department.
Customer Relationship Manager
Permanent Position
ASAP Start – Site based position
8-4:45 M-T / 8-12:30 F
Derby
Customer Relationship Manager
Job Description:
Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI’s are met and actioned accordingly
Main point of contract for Aerospace OEM customers. This would involve leading presentations, weekly/bi-weekly meetings, being the point of escalation and being the business representative in front of customers.
Conducting regular performance and forecasting reviews with customers and internal account managers to monitor build rates, maintain stability and proactively forecast risks to business capacity
Continuously improve the Customer Interface department and processes within the team.
Customer Relationship Manager
Essential Experience/Skills/Qualifications
Experience leading a team
Must have worked with an engineered/manufactured product (Aerospace is advantageous)
Extensive experience managing a portfolio of customer accounts.
Strong personality and the ability to deal with challenging/demanding customers Please apply below if this role is of interest