WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
There is a saying in Glasgow, ‘The People Make Glasgow,’ and at Hilton Glasgow, it is the team that makes it great. We support you, encourage you, work together, and are passionate about the Hotel and Guest experience, which keeps us here!
Yearly Salary: £26,196.24
A WORLD OF REWARDS
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking (depending on availability)
* Discounted Taxi when public transports stop running
* Guest Experience Day after successfully passing probation
* Modern and inclusive Team Member’s areas
What will I be doing?
As Group, Conference and Events Executive, you will actively convert customer enquiries into confirmed sales, frequently identifying further opportunities for increased revenue, and building relationships with clients to earn repeat and expanding business. You will activate and plan events/meetings, understand the details, find solutions, and deliver an excellent customer experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Receive, generate, and convert enquiries to achieve targets and maximize revenue
* Manage and issue customer contracts
* Seek to fully understand customer needs/aims
* Build strong and lasting relationships with customers
* Understand, capture, and activate the minutia of detail for every event/meeting
* Ensure the customer experience is exceptional
* Arrange and carry out Hotel show rounds
* Show initiative and proactivity to generate and grow current and new business
* Maintain quality and delivery standards for proposals; prioritising the needs of the customer
* Arrange pre-event visits/show rounds
* Develop and produce quality BEOs; prioritising the needs of the customer
* Liaise with Operations to deliver exceptional events
* Manage customer requests and enquiries within acceptable timeframes
* Utilise our tools and resources to maximise efficiencies, opportunities, and revenue, including Delphi, Demand Calendar, and more.
* Understand our product offerings, their prices, and the processes and systems designed to present them to our customers
* Communicate and support the Director of Sales, reservations colleagues, and wider colleagues within the Commercial Department
* Communicate clearly between customers, reservations, and operations – both ways
What are we looking for?
A GC&E Executive with Hilton Glasgow puts the guest experience first.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Commitment to delivering exceptional customer service
* Commitment to your team and ‘togetherness’
* Positive attitude and good communication skills
* Excellent selling capability
* Excellent conversion record
* Accountable and resilient
* Ability to work under pressure
* Flexibility to respond to a range of different work situations
* Ability to work cooperatively with others
* Effective communication in English, both orally and in writing
* IT literacy
It would be advantageous if you demonstrate the following capabilities and distinctions:
* Knowledge of hotel property management systems
* Previous experience in the Conference and Events function
* Experience in a similar role
EVERY JOB MAKES THE STAY.
At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
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