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Technical services supervisor

Bedford
Bolt Technical
Service supervisor
Posted: 9h ago
Offer description

Job Title: Technical Manager - SaaS Location: Bedford – Hybrid after probation (3 days in the office, 2 days at home)
Salary: £70,000 - £80,000

Hours: Monday to Friday 9am-5pm
Bolt Technical are exclusively recruiting for an innovative and fast-growing SaaS provider specialising in cloud-based platforms. Established over a decade ago and scaling significantly in recent years, the organisation thrives on great customer experience whilst offering a fun internal culture.

This is a rare opportunity to join at a pivotal moment, leading a growing development function, influencing the technical roadmap, and playing a key role in the evolution of a widely adopted industry platform. With a culture that is dynamic and collaborative this position offers the chance to make meaningful impact in a business that values innovation and autonomy.

Key Responsibilities
Team Leadership & People Development
Lead, manage and mentor a team of developers and QA engineers (4 direct reports, with scope to grow).
Conduct regular 1-to-1s and drive Personal Development Plans (PDPs).
Handle HR-related matters with support from external HR consultants.
Shape team structure, recruitment strategy and long-term capability planning.
Foster a high-performing, inclusive technical culture.

Technical Leadership
Lead architectural decisions and ensure technical alignment with senior leadership.
Oversee code reviews, engineering standards and technical specification writing.
Contribute to development tasks where required.
Stay current with emerging technologies and evaluate their relevance to platform evolution.
Ensure system maintainability, scalability and adherence to security best practice.

Project & Sprint Management
Own sprint planning, workload allocation and technical delivery timelines.
Maintain momentum across the team while balancing business priorities.
Collaborate closely with Product to deliver roadmap milestones.
Ensure that all releases meet high quality standards (9 planned for 2026).

Operations & Infrastructure
Oversee deployment processes and ensure smooth, reliable releases.
Monitor system performance and implement improvements.
Maintain strong, consistent security practices in all development work.
Oversee technical support ticket management and ensure team coverage.
Continuous Improvement & Growth Strategy
Challenge existing processes and promote continuous improvement.
Contribute to post-launch customer support excellence.
Support the enhancement of QA practices and standards.
Engage in quarterly business-wide meetings to drive collaboration.

What They’re Looking For
Essential Skills & Experience
Previous experience in software development with progression into senior positions
Proven experience managing software development teams
Strong expertise in Oracle PL/SQL, Oracle APEX, Python, and core web technologies.
Expert data modelling capabilities.
Strong understanding of software architecture and design patterns.
Skilled in Agile methodologies and sprint management.
Experience with DevOps practices, deployment automation and secure coding.
Ability to communicate complex technical concepts clearly to non-technical stakeholders.
Strong emotional intelligence and stakeholder management skills.

Desirable
Experience in a scaling tech business or similar management role.
Budget management and cost optimisation awareness.
Degree in Computer Science, Software Engineering or related field.
Professional leadership or management qualifications.

What They Offer
~ Salary up to £70,000 - £80,000 depending on experience.
~ Annual discretionary bonus.
~ EV Salary Sacrifice Scheme.
~ Cycle-to-work scheme.
~ Smart Health online GP service.
~25 days holiday + bank holidays + full Christmas shutdown.
~8% employer pension contribution (matched when employee contributes 8%).
~3 days office-based hybrid working after probation.
~ A fun, progressive culture featuring arcade machines, darts, chess lunches, autonomy, modern tech and real career development opportunities.
~ A chance to genuinely influence the future direction of a fast-growing tech platform

By applying to this job advertisement, you confirm you have read and understood our Data Privacy Statement and give Bolt Technical authorisation to hold your provided data.
Thank you for your interest in this vacancy, which is being advertised by Bolt Technical, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 5 working days

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