Responsibilities
* Knowing your customers and serving them with passion and pride; giving great natural service.
* Passionate and knowledgeable about the products and services within my store.
* Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
* Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
* Accurately recording any customer details and treating this information confidentially.
* Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
* Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
* Accurately recording and processing returned items from customers.
* Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
* Controlling keys that may be stored at the desk correctly.
* Liaising with Shift Leaders, Managers and Security, communicating clearly.
* Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Working across the store in our service, picking and replenishment areas where required.
* Handling products with care to maintain quality and ensure they reach customers in the best condition.
* Being yourself, living our values, making everyone feel welcome and always following our policies.
* A passion for delivering great service, greeting customers with a smile, and serving them with pride
* The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
* To take the initiative and make decisions that are right for our customers
* Work well within a team and communicate openly with others
* Build relationships with colleagues to create a team spirit, having fun and celebrating success
* Be at work on time, well presented and ready to be a brand ambassador
* It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
* Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
* You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
* Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
Compensation and Availability
* £26,227 per year - estimated ?
* Full time availability window: Days From time To time Sun 16:30:00 23:00:00 Tue 16:30:00 23:00:00 Wed 16:30:00 23:00:00 Sat 16:30:00 23:00:00
* Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
* It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
#J-18808-Ljbffr