Your Responsibilities
1. You learn the Raisin platform, business model, and systems so you can confidently support customers in the U.S. market.
2. You respond to customer questions across voice and digital channels efficiently and professionally.
3. You listen actively to understand customer needs and provide thoughtful, customer-oriented solutions.
4. You create and help implement streamlined workflows and support processes to improve the customer experience.
5. You assist with banking-related tasks on our platform, including deposits and payments.
6. You collaborate with teams across the business to solve problems creatively and contribute to cross-functional projects.
7. You adhere to our data control principles.
8. You work well alongside a diverse team.
Your Profile
9. Education: You are a recent university graduate; a degree in business administration, finance, or a similar area of generalized study is a plus.
10. Experience: You have 1–2 years of experience in customer service, regardless of industry; call center experience is preferred but not mandatory
11. Communication skills: You are a confident communicator, both spoken and written, and can explain information clearly and professionally
12. Customer orientation: You genuinely enjoy helping others and are motivated to deliver great service
13. Technical skills: You are comfortable using Microsoft Office, Google Workspace, and are quick to learn new tools
14. Attention to detail: You are well-organized and accurate, even when managing multiple tasks
15. Teamwork: You enjoy working with others and are comfortable in a hybrid setup, working in-office on Tuesdays and Wednesdays
16. Industry interest: You’re curious about fintech, financial services, or open banking and excited to grow your knowledge
17. Problem-solving: You are proactive, solution-oriented, and enjoy tackling challenges
18. Language skills: You speak English fluently, both written and spoken
Join our mission, join our team - and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.
As part of the Raisin UK team, you benefit from:
19. Investment in your development with an annual personal training budget of £1,700 and 4 full training days per year.
20. Access to Babbel for continuous learning.
21. Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
22. We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Tuesdays and Wednesdays are our core office days.
23. We offer 28 days + Bank Holidays per year.
24. One day birthday leave and gift voucher to celebrate your birthday.
25. We offer you a company stakeholder pension with a minimum employer contribution of 5%.
26. The opportunity to experience our annual retreats in exciting European cities and other team building events.