Join our Hire & Service Team in Kirkwall
We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
Responsibilities
* Responsible for initiation and completion of hire contracts in a timely manner.
* Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
* Advise customers on availability of hire equipment requested.
* Arrange the dispatch of hire plant.
* Responsible for sourcing and ordering parts for the repair of equipment.
* Ensure compliance with departmental standard operating procedures (SOPs).
* Compliance in accordance with the company quality assurance procedures.
* To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
* To keep the work area clean, tidy and organised.
* To provide support on the stock and system audit programme including performance reports and exception reporting.
* To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
* Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
* Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
* To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
Qualifications
* Previous experience is an advantage.
* Provide excellent customer service.
* The ability to deal confidently with people with clear and effective communication skills both verbally and written.
* IT literacy and experience of Microsoft packages with the confidence to learn new systems.
* Attention to detail.
* Proactive, enthusiastic & self-motivated.
* Ability to multitask and prioritise.
* Can work alone under own initiative and within a team.
* Responsible and reliable with a flexible attitude.
* Ability to respond positively to new challenges and change.
Benefits
* Accredited Living Wage Employer.
* Monday to Friday working (occasional Saturdays in busy periods).
* Discretionary annual bonus.
* Extra holidays after one year.
We are an equal opportunity employer.
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