**The Tan Hill Inn is in North Yorkshire (postcode DL11 6ED). Please only apply if you live locally or have confirmed that you can easily travel to this location**
The World-Famous Tan Hill Inn isBritains highest public houseat 1,732 feet (528m) above sea level. Situated in the stunning scenery of Swaledale, just near Keld, the highest Inn in Great Britain is a warm meeting place, known internationally, where Walkers&Cyclistsbrush shoulders and converse with people from the Media, Arts, Music, Film & Theatre.
Offering contemporary accommodation, and food that is locally sourced, they ensure their customers have a first-class experience, every time they stay, or visit.
What we need from you as a Duty Manager:
* A minimum of 12 months experience working as a Duty Manager in the hospitality industry or asimilar position
* Be willing to cover any staff shortages at the other site
* Experience managing a team with strong leadership and team management skills
* Excellent communication and interpersonal abilities
* A passion for delivering exceptional guest service and enhancing the guest experience
* Can thrive in a fast-paced environment and adapt to changing priorities
* Have great customer service skills, professional, friendly, polite, etc
* Possess good attention to detail
* Driving Licence would be a bonus
What this role involves:
Reporting to the Site Manager. As Duty Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but arenot limited to:
* Ensure standards of customer service and experience are consistently met and exceeded
* Deal with any customer complaints, refunds, and negative reviews
* Maintain customer communication and interaction onsite
* Develop and manage an activity plan aimed at realising thebest value from existing facilities, including the identification of KPIs
* Ensure operational costs and stock are controlled
* Actively contribute to the companys social media and content strategies
* Support the onsite marketing strategy to upsell and sell the next visit
* Ensure point of sale is maintained and that merchandise is actively pushed by the staff
* Keep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standards
* Cashing up - till closures are completed accurately
* Lead and manage operation teams including conducting staff appraisals
Salary: £14.00 - £16.00 per hour.
Hours of work: 35-55 hours per week. Working full time 11am 11pm and weekends on a rota basis.
Benefits:
* Accommodation provided - option to part live in, or fully live in
* Pension scheme
* Holiday
* Performance bonus and tips
* Discounted food and drink
* Employee discount
* On-site parking
* Mileage paid for any travel needed between sites (for those that dont live in)
Please apply now!
JBRP1_UKTJ