Michael Page has partnered with a reputable automotive business in Leeds to recruit a Permanent Contact Centre Advisor to start ASAP due to expansion. This would be an exceptional opportunity for someone experienced within customer services or who has vehicle repair/vehicle parts retail experience. Apply now for an immediate interview!
Client Details
Michael Page has partnered with a reputable automotive business in Leeds to recruit for a Permanent Contact Centre Advisor to start ASAP due to expansion. This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/vehicle parts retail experience. Apply now immediate interview!
Description
As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.
You will gather all required details and support evidence handling the claim from the initial enquiry to settlement.
The role will handle a range of queries, working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met.
Main communication with customers will be over the telephone; this will be through inbound and outbound calls along with looking after a busy inbox and responding to any emails coming into the business.
Profile
* Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
* Able to work under pressure in a fast‑paced volume environment
* Excellent communication skills and a confident telephone manner
* Passionate about helping customers and delivering the best service
* An excellent team player
Job Offer
* Salary of £26,200
* Reputable business within the Automotive Sector
* Full training provided
* Excellent progression and development opportunities
* Growing business with lots of exciting plans for the year ahead
* Central location in Leeds and easily accessible from surrounding Bradford areas
* Free parking
* Excellent benefits
* No shift patterns or weekends
* Excellent facilities and offices
* Great team and culture
* Immediate interview and start
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