Location: Windsor
Reporting To: Store Manager
Contract Type: Full time / Permanent
About This Role
As an Assistant Store Manager at Bird & Blend, you will be the heart of our customer interactions, listening, engaging, and helping customers find the best products for their needs. Working alongside the Store Manager, you will lead, develop, and motivate our team to ensure exceptional and inclusive shopping experiences that reflect our brand values and contribute to our success.
Working full‑time on site, including weekends and some evenings, you will provide essential operational, administrative and leadership support while maintaining impeccable standards. This role offers a fantastic opportunity to develop people‑management skills, build relationships with internal and external stakeholders, and inspire a high‑performing team in a dynamic and friendly environment.
Responsibilities
* Customer Experience: Cultivate a store culture that focuses on customers, making every interaction exciting and memorable while encouraging loyalty.
* Motivate and Inspire: Encourage team members to achieve both individual and collective goals.
* Coaching: Provide feedback and coaching to enhance individual and store performance.
* Recruiting and Training: Assist the Store Manager in recruiting, inducting, training, and developing a high‑performing team.
* Sales Objectives: Work with the Store Manager to achieve sales targets and KPIs and implement strategies to boost sales growth and improve the overall customer experience.
* Daily Operations: Oversee daily store operations, including opening and closing procedures.
* Staff Rotas: Organise and oversee team schedules to ensure adequate coverage on the shop floor.
* Merchandising Standards: Support the Store Manager in maintaining high visual merchandising standards so the store is always exciting, inviting and accessible.
* Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same.
* Stock Management: Assist with managing stock efficiently to optimise levels, minimise discrepancies and keep products readily available.
* Stock Takes: Arrange, plan and execute stock takes with the Store Manager.
* Events: Lead and host store and local events, including evening events.
* Sampling: Motivate and lead the team to spread the word about our teas, greeting customers with samples inside and outside the store, and at external events.
* Build Connections: Foster relationships within the local community to increase footfall and support successful store events and activities.
About You
* People Management Experience: Previous experience in a management or related role within a customer service environment.
* Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same.
* Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes.
* Team Leadership: History of successfully participating in and leading a team, fostering an inclusive and positive work environment.
* Communication and Problem‑Solving: Strong communication, problem‑solving and visual merchandising skills.
* Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.
* Customer Service Skills: Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
* Professionalism: Foster a professional, fair, and kind relationship with customers and colleagues.
* Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively.
* Open Mindset: A curious and open‑minded approach, listening without judgement and embracing diverse perspectives.
* Flexible Availability: Flexibility in availability is essential; shifts may vary weekly, requiring adaptability to cover different days and times including weekends and some evenings.
* A Commitment to Excellence: Going above and beyond to ensure customer satisfaction, store standards and team happiness are second nature to you.
Benefits
* Sunday Times Best Places To Work 2024 employer.
* Friendly and supportive team culture.
* Company pension scheme (if applicable).
* Holiday accrual that grows with loyalty: 25 days holiday (plus bank holidays) with entitlement increasing with service.
* Birthday off.
* Life Insurance & Income Protection.
* Health Cash Plan (after one year service).
* Life Happens Leave.
* Complimentary drinks and snacks.
* Monthly tea allowance and generous staff discount.
* Employee Assistance Programme.
* Bike to Work and Electric Vehicle Schemes.
* Paid volunteer days.
* Dog‑friendly office.
* Enhanced family‑friendly policies, flexible working and openness to discuss individual circumstances.
We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
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