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Temporary Customer Service Administrator, Falkirk
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Client:
Location:
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
4108d5832231
Job Views:
4
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Office Angels Stirling have an exciting opportunity for an experienced Customer Service Administrator to join our client based in Falkirk. This is a temporary role, initially for a period of 3 months but has the potential to be extended.
The hours of work are: Monday to Thursday - 8.45-5.30 & Friday - 8.45-3.00
Hybrid working - 3 days in the office and 2 days working from home.
The ideal candidate will have previous experience within a reactive role and will be confident handling incoming queries and working to strict deadlines.
What you'll do:
* Provide outstanding customer service to customers by telephone and email
* Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner
* Liaise with contractors and suppliers regarding works and ensure customers are kept up to date
* Collating customer information and preparing reports.
* Administration duties to support the customer care team
* Liaise with various departments to ensure customer queries are dealt with in a timely manner
* Sourcing specialist contractors as required
What you'll need:
* Proficient in MS Office
* Customer oriented attitude
* Good written and verbal communication skills
* Self-motivated & able to work on own initiative
This role will suit candidates who are available immediately and who are keen to deliver the highest levels of customer service.
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