IT Support Engineer – FTC to be reviewed 3/4/2026
Join to apply for the IT Support Engineer – FTC to be reviewed 3/4/2026 role at GreenThumb Ltd.
About the Role
You will be joining a dynamic IT team dedicated to supporting end‑users across our organization’s diverse network of branches. This is a highly mobile, field‑based position where your primary focus will be supporting site visits for branch deployment and upgrades. The core of your job is to handle the IT aspects of these upgrades and deployments, including the set‑up and support of laptops, mobile devices, and printers on‑site. The role is challenging, requiring you to use initiative to go beyond simple technical fixes; you’ll need to focus on supporting the end‑user during times of change. The role demands a strong understanding not only of IT infrastructure but also of the business processes within the branches you visit. This is an exciting time as the IT team expands and adopts new technologies, placing you at the forefront of delivering seamless service directly to our users during critical rollout phases. Occasional support may be required to back up the central IT Helpdesk, but your primary responsibilities will be out in the field.
Key Duties
* Cloud Identity and Device Management: Manage user accounts and devices using Microsoft Entra ID (formerly Azure AD) and Microsoft Intune. Provide advanced support for passwordless strategies and the creation and management of Temporary Access Passes (TAP) for user enrollment and recovery.
* Windows and Desktop Support: Provide expert remote and on‑site support for Windows operating systems and standard office productivity suites.
* Physical Networking: Install, configure, and troubleshoot physical network infrastructure during branch deployments.
* Branch Deployment: Lead the on‑site deployment and set‑up of all end‑user equipment, including desktop PCs, laptops, mobile phones, tablets, printers, and VoIP telephone systems during branch openings, closures, and migrations.
* On‑Site Liaison: Act as the primary technical point of contact for branch staff during rollout periods, ensuring minimal disruption to business operations and providing white‑glove support.
* Helpdesk Support: Provide supplementary support to the central IT Helpdesk team, handling complex, escalated, or on‑site incidents, requests, and changes as required.
* Process and Strategic Improvement: Proactively advise end‑users on best practices and effective use of office applications; assist with security advice and promote security awareness; design, document, and improve processes and policies that enhance IT system efficiency; research new technologies and applications to identify ways they can benefit the company as a whole.
* Documentation and Reporting: Document all site visit activities, configuration changes, and resolution steps within the ticketing and asset management systems.
* General Duties: Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.
Company Benefits
* Medical cash plan
* Christmas shutdown
* Free lawn treatments
* Enhanced paternity & maternity pay
* Company sick pay
* 24‑hour employee assistance helpline
* Store discounts on other retailers
* Long service awards
* Employee of the month awards
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
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