Job Description:
Who We Are & Our Journey
Hey there, great to see you looking into EPIC
EPIC Housing is the proud custodian of approximately 1,400 homes across North Staffordshire with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands. Our homes come in two flavours; 'social' and 'affordable' rents and our tenants are the real VIPs in our world.
Our focus is always on our tenants and their homes, but we've got an awesome culture too; where we grow, develop, and maybe even have a little bit of fun along the way. Despite our small crew, we like to keep things interesting and are always looking for opportunities and ways to improve and develop each other, and the way we do things. 'Smarter, simpler and slicker' is our mantra
And it's not just about what you've got on paper. We want to know about the real you, and how when we work together we bring out the best in each other. So, here's the scoop, we want someone who can match our values and our game plan to supercharge our services and be a top-notch community landlord for our tenants, their community and team EPIC
Our Way of Working
We're all about keeping things flexible. We know that the intricacies of life don't stop when you're working so if you need to step away from your desk or run out to grab the kids from school, no problem at all If you want to put in some extra hours to get a task done, go for it—we work on the basis of trust and accountability. What really matters to us is that the needs of our tenants run through your veins, your success, the quality of your work, and making sure you take care of yourself.
Benefits & Wellbeing
No Probation Period – We are confident that we have appointed you based on your skills and interview, so why should you prove yourself again with a probation period
Work-Life Balance – Wellbeing is top-priority to us here at EPIC. That's why we offer a agile approach to enable you to work in a manner to suit you, our tenants and the wider organisation.
Christmas Office Closure – Enjoy a festive break as we close down the office during Christmas, giving you the opportunity to relax and spend time with your loved ones without the need to use annual leave.
Employee Assistance Programme (EAP) – All of us from time to time may need some help and support. Our confidential EAP Service can provide this to you, including counselling, and much more.
Learning & Development – Our E-Learning Platform is accessible to all employees from day one, offering the opportunity to take control and grow within your role and the business as well as professional and personal development that's right for you.
Enhanced Maternity, Paternity & Adoption Pay – Along with other family-friendly policies and benefits to help you and your family along the way
28 Days Holiday – With the ability to buy and carry over leave
And much, much more…why not request our benefits handbook?
Our Values
Fairness – We treat people equitably and make decisions based on facts, not personal opinions.
Teamwork – We work with our tenants to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
Respect – We treat people with respect and act with courtesy.
Understanding – We are empathetic, approachable, and act professionally.
Excellence – We take pride in what we do and strive to improve services.
Integrity – We are honest, dependable and do what we say we will.
Application Process
We want our candidates to have complete transparency of the recruitment process. This is why we do not hide our salaries or keep you guessing
Salary – £25,500
Advert Opening Date – 19th February 2026
Advert Closure Date – 19th March 2026
Application Method – CV & Cover Letter
Selection Process – One Stage: One-Hour Competency Based Interview
Early Closure - Please note that from time to time, we receive a large volume of applications and therefore we may close our vacancy early. To avoid disappointment, we recommend applying today
About The Role
Role Responsibilities
1. To be responsible for the safety and cleaning, including litter picking of designated internal and external communal areas, offices, and community buildings belonging to EPIC.
2. To carry out periodic inspections and compliance checks of properties with communal access/areas and ensure any arising actions are reported and resolved.
3. To identify, resolve or report Health & Safety issues as appropriate, taking personal responsibility for all the functions of this role.
4. To take an active part as required in estate improvements and carry out associated tasks to a high standard.
5. To comply with Health and Safety and Control of Substances Hazardous to Health (COSHH) regulations.
6. Complete periodic checks on water and fire alarms at designated sites, ensuring this has been accurately recorded and documented.
7. Ensure the daily opening and closing procedures of the Normacot Grange Office and Centre, emphasising the importance of maintaining a safe and secure facility. Which may on occasion be required outside of normal office of hours.
8. Support the preparation of Normacot Grange Office and Centre for individual and team sessions and community events, ensuring that workspaces and areas are appropriately arranged and ready for use. Which may on occasion be required outside of normal office of hours.
9. Conduct routine inspections to identify maintenance needs.
10. To carry out vehicle checks to any company vehicle you may have access to or be responsible for, which will include, oil, water, coolant and tyre pressure and tread.
11. Coordinate waste disposal and recycling activities.
12. Provide assistance during emergencies and coordinate with relevant authorities.
13. To act as a front-line representative for the company.
General Obligations – All Employees
1. Take accountability for individual areas of personal and professional development, including the identification and communication of gaps in knowledge to execute the role proficiently.
2. Effectively manage own workload ensuring mandatory training and company policy attestations are completed within communicated timeframes.
3. Encourage a working environment and culture that aligns with the EPIC's values that considers both colleagues and tenants in decision-making processes and quality of work.
4. Maximising outputs by utilising and promoting EPIC's information technology systems and associated equipment.
5. Participating in regular team meetings, away days, and teambuilding activities to establish relationships and support a positive work culture.
6. Adherence to company policies and industry regulations related to safeguarding to promote a safe and secure environment for employees, tenants, and stakeholders.
Please note that as part of this role, you will be required to use a company-owned van.