2nd Line IT Support Engineer
Location: Borehamwood, WD6 1JD
Salary: £30k – £40k per annum, DOE + Excellent Benefits
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays; Bupa cash plan with EAP support after 1 month; 4% pension contribution (matched by employee); stock options after 1 year; private health insurance after 2 years.
About Chalkline
At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people‑first business. We specialise in Modern Work and Azure Infrastructure, and hold an advanced specialisation in Azure Virtual Desktop, delivering technical excellence and outstanding service to every client. We value continuous technical development through Microsoft accreditations.
Role Overview
We are recruiting a driven and capable 2nd Line IT Support Engineer to join our close‑knit team in Borehamwood. You’ll work directly with clients across cutting‑edge Microsoft technologies and provide high‑quality support that makes a real difference.
Responsibilities
* Providing excellent 2nd line technical support to our clients.
* Acting as an escalation point for the 1st line support team.
* Troubleshooting issues across a wide range of systems and technologies.
* Working on projects involving Microsoft 365, Azure, Intune and more.
* Assisting with research and development of new services and solutions.
Experience & Skills
* 3–5 years of experience in an IT support or systems role.
* Strong working knowledge of Microsoft 365, Azure, Entra, Intune, Windows Server (2016/2019/2022), Active Directory, Windows networking, basic routing/switching/firewall rules, printer support and troubleshooting.
Additional Requirements
* Excellent written and verbal communication skills.
* A strong customer‑focused attitude.
* A proactive, can‑do approach to problem‑solving.
Why Join Chalkline
* Work with the latest Microsoft technologies.
* Gain industry‑recognised certifications.
* Be part of a friendly, supportive team that values quality and professionalism.
* Receive continuous learning and development opportunities.
* Make a real impact in a growing business.
Plus free parking, training programmes and much more.
No agencies please. If you feel you have the skills and experience to be successful in this role then click on “APPLY” today!
Seniority level
Mid‑Senior level
Employment type
Full time
#J-18808-Ljbffr