Job Description
We have an exciting opportunity for two truly customer-focused individuals to join our Front Office team at our Head Office in Milton Park, Oxfordshire!
We are looking for two part-time Receptionists on a permanent basis, each to work 30 hours per week.
The purpose of the Receptionist role is to provide a professional and personal greeting to internal and external customers visiting the Milton Park office, as well as handling phone calls and e-mails as required.
Each Receptionist will work a daily 6-hour shift Monday through Friday. One role will cover 7:30am to 1:30pm, and the other role will cover 1pm to 7pm.
This role is fully office based, and you must have the right to work in the UK.
What you will be doing:
Reception
1. Greet visitors in a friendly and professional manner.
2. Be the point of contact for information.
3. Assist with large office events/meetings, for example with room set-up or guiding attendees to where they need to go.
4. Assist with meeting room reservations.
5. Sign for courier mail and deliveries received at the Reception Desk.
6. Answer calls and redirect as appropriate.
7. Continually build knowledge of Taylor & Francis and the wider Informa business to help provide good customer service.
Administration
8. Email management/coordination and other forms of messaging.
9. Personal diary management and planning, holidays, expenses, and sickness.
10. Document filing when and as needed.
11. Archive recording / administration.
12. Development/learning and progression within position.
13. Produce access control passes for new starters, and as needed replace passes for existing colleagues.
14. Code invoices for taxi services booked through reception.
15. Assist line manager with correspondence, reports, and data collection when needed.
Qualifications
The successful candidate will have the following skills and attributes:
16. Prior experience in a front of house or administrative role is preferred.
17. Excellent telephone manner and the confidence to approach people in a variety of different situations.
18. The ability to stay professional, friendly and be the key point of contact for internal and external customers.
19. Flexibility in role and ability to take on a range of tasks which may seem unrelated to position.
20. Ability to be reactive and resourceful in difficult situations and apply practicality to problem solve and find realistic solutions.
21. Diplomatic in handling sensitive information and managing outcomes.
22. Strong organisational skills.
23. Professional manner.
24. Good investigative skills to support role and initiative to resolve issues at hand.
25. Ability to anticipate problems or issues in advance and make contingencies to avoid difficult situations.
26. Strong literacy skills relevant to role.
27. Resourcefulness in setting up new systems and processes to assist work and team.
28. Proficiency with Outlook would be desirable.
Additional Information
Location: This role is based in our Milton Park, Oxfordshire office 5 days a week. Free on site parking is available.
Closing Date: Applications will close on 26th November 2025 but we will be shortlisting on a rolling basis so encourage you to apply at your earliest convenience.
What we offer in return:
29. An excellent work/life balance with a fantastic, flexible working culture
30. 25 days annual leave (pro rata'd for part time hours) plus a day off for your birthday
31. 3 additional discretionary days off during the holiday season at the end of the year
32. 4 paid volunteering days each year
33. Company funded single cover private medical insurance
34. Employee assistance programme – offering 24/7 well-being support
35. Share Match – Plan that matches every share purchased with two free shares.
36. Pension scheme
37. Life assurance, plus optical and medical care
Being Yourself at Taylor & Francis
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.