We require a reliable, organised, motivated individual, to join our friendly and dedicated reception & admin team. Candidates must have excellent communication skills both face to face and over the telephone; be computer literate and able to work under pressure.
You should also have the ability to multi-task in a busy environment. Previous experience of working in General Practice would be an advantage but is not essential, as the right candidate will receive appropriate training. The Practice uses EMIS web as their clinical system and uses ACCRUX to receive Website requests online from patients.
Main duties of the job
Main Responsibilities
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
* Previous knowledge of EMIS and Docman 10 systems preferable but training will be given
About us
We are a medium sized Practice that has recently relocated to a new purpose built building. We have two GP Partners, Health Care Assistant and Practice Nurse. Since our move we have been growing rapidly and therefore have the need for a new member of our receptionist team.
The practice provides a good working environment, friendly staff and good training and development opportunities.
Job responsibilities
Duties and responsibilities:
Openingup/locking up of practice premises and maintaining security in accordance withpractice protocols
Maintainingand monitoring the practice appointments system
Processingpersonal and telephone requests for appointments, visits and telephoneconsultations, and ensuring callers are directed to the appropriate healthcareprofessional
Processingand distributing incoming (and outgoing) mail
ProcessingWork Flow items on EMIS
Dealingwith incoming emails
Sendingout emails
Takingmessages and passing on information
Filingand retrieving paperwork
Processingrepeat prescriptions in accordance with practice guidelines
Actively reportinghealth and safety hazards and infection hazards immediately when recognised
Keepingown work areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role
Demonstratedue regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:
Acting ina way that recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
Behavingin a manner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within thepractice, and will:
Alertother team members to issues of quality and risk
Assessown performance and take accountability for own actions, either directly orunder supervision
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
Workeffectively with individuals in other agencies to meet patients needs
Effectivelymanage own time, workload and resources
Computerdata entry/data allocation and collation; processing and recording informationin accordance with practice procedures
Initiatingcontact with and responding to requests from patients, other team members andassociated healthcare agencies and providers
Providingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, photocopying and scanning
Ordering,re-ordering and monitoring of stationery and other supplies
Dealingwith clinical waste
Provisionof refreshments for staff and visitors as required; loading and emptying thedishwasher and keeping the kitchen area clean and tidy
Keepingthe reception area, notice-boards and leaflet dispensers tidy and free fromobstructions and clutter
Person Specification
Qualifications
* GCSE Maths and English Grade C or above, or equivalent
Experience
* Experience working in front line, customer facing position or role with transferable skills.
* Good team working skills and experience.
* Ability to work in a busy environment and to prioritise and work to tight deadlines.
* Flexible to work additional shifts as required sometimes at short notice.
* Experience of working to set guidelines, protocols and procedures Good team working skills and experience
* Experience of working in the NHS/general practice.
* Experience of using EMIS web clinical system.
* Experience of using Docman.
* Have a good working knowledge of Microsoft Office Application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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