Contact Centre Advisor
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm / 7pm - 7am rotating (nightshift is every third rotation) 4 on 4 off rota
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Responsibilities
* Respond to customer calls within set timescales, handle complaints, provide and process information.
* Maintain in-house, complex computerised systems (training provided).
* Adhere to standards.
* Compile accurate messages and produce reports.
* Liaise with internal departments and external agencies, contractors and the public.
Qualifications
* Strong customer service experience (including complaint handling) within an office-based environment.
* Good administrative and organisational skills.
* Experience of inbound call centre preferred; minimum requirement: good telephone manner and communication skills.
* Good level of computer literacy and attention to detail, with ability to learn new systems.
* Flexibility with working hours.
Compensation
Salary: £15.31 per hour worked on rotating shift.
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