Head of Service & Maintenance
📍 Location: Chessington, Surrey
💼 Full-Time | Permanent
💰 £75,000 - £85,000 + Performance Bonus + Car Allowance
📅 Immediate Start Available
About Us
We are a leading UK manufacturer and building services provider of Heat Interface Units (HIUs) and district heating systems. Following a strategic merger and significant investment from a major European energy venture capital firm, we are entering an exciting phase of growth and innovation in the energy services sector.
The Opportunity
We are seeking a dynamic and experienced Head of Service & Maintenance to lead our national aftersales and technical services division. Reporting to the Operations Director, you will play a pivotal role in shaping our service strategy, driving operational excellence, and delivering exceptional customer satisfaction across our HIU and district heating portfolio.
Key Responsibilities
Develop and execute the national service & maintenance strategy for HIU systems.
Lead and grow a high-performing team of field engineers, planners, and support staff.
Oversee scheduling, deployment, and productivity using Joblogic or similar platforms.
Ensure compliance with all safety, legal, and technical standards.
Build strong relationships with clients, housing associations, and key stakeholders.
Monitor KPIs and SLAs, reporting regularly to senior leadership.
Drive continuous improvement in service delivery, diagnostics, and first-time fix rates.
Manage budgets, fleet, tools, and spare parts efficiently.
Collaborate with R&D to feed back field insights and support product development.
Contribute to commercial planning, pricing, and tender submissions for service contracts.
What We're Looking For
5+ years in a senior service/maintenance leadership role (HVAC, HIU, or building services preferred).
Strong technical knowledge of HIUs, district heating, or mechanical systems.
Proven leadership of geographically dispersed engineering teams.
Experience with CAFM/CRM systems (Joblogic experience is a plus).
Financial acumen with P&L and budget management experience.
Relevant technical qualifications (HNC/HND/Degree in Mechanical Engineering or similar).
Health & Safety certifications (SMSTS, IOSH) desirable.
Willingness to travel across the UK, including occasional visits to Glasgow and Bournemouth.
Personal Attributes
Strategic thinker with hands-on leadership style.
Excellent communicator and stakeholder manager.
Results-driven, adaptable, and resilient.
Passionate about service excellence and innovation.
What We Offer
Competitive salary package
Performance-related bonus
Car allowance
25 days annual leave
Private healthcare
Career progression in a growing, forward-thinking organisation
Interview Process
Two-stage interview process
Immediate start available for the right candidate
How to Apply
Submit your CV and a brief cover letter outlining your experience and interest in the role