A Desktop Support Engineer provides technical support to end users, ensuring smooth operation of desktops, laptops, and IT systems within an organisation. This role is typically part of the IT support/helpdesk team.
Key Responsibilities
Provide 1st & 2nd line support for hardware and software issues
Install, configure, and maintain:
Windows/macOS systems
Office applications (e.g., Microsoft Office)
Troubleshoot:
Network connectivity issues (LAN/Wi-Fi/VPN)
Printers, scanners, and peripherals
Manage user accounts in:
Active Directory
Perform system updates, patches, and antivirus checks
Support remote users via tools like TeamViewer or AnyDesk
Maintain IT asset inventory and documentation
Escalate complex issues to senior IT teams
Required Skills
Strong knowledge of:
Windows 10/11 OS
Basic networking (TCP/IP, DNS, DHCP)
Familiarity with:
Hardware troubleshooting (PCs, laptops, printers)
Good understanding of:
Security practices and antivirus tools
Excellent communication and customer service skills
Ability to work under pressure and manage multiple tickets