Job Title
Tenancy Manager
Location
The Meadows, Camberley (2 days from home)
Brand
LRG
Salary
£25,000 basic plus £1k objective bonus (£250 quarterly)
Hours
Monday to Friday 8:30am - 17:00pm
About LRG
LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.
Job Summary and key responsibilities
Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities
* Provide excellent levels of both telephone and written communication.
* Ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site.
* Work to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed.
* Book check out appointments, and communicate the end of tenancy process with non-managed Landlords and Tenants.
* Place calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame.
* Deal with non-managed deposits that are part of the No Deposit Scheme.
* Work with the team leaders, head of centers and branch network to understand the reason for any lost units.
* Maintain high levels of communication to internal and external customers.
* Act as a consistent contact point for our non managed clients.
What are we looking for
* Excellent communication, written and verbal
* Professional telephone manner
* Organisational skills, time management and attention to detail
What we can offer you
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits
* Competitive base salary and additional incentives
* Quarterly and yearly awards including trips abroad
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service
* Excellent Parental leave and newly introduced Fertility policy
* Staff discounts
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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