Customer Sales Administrator – Supply Chain Team
Our well established Fife based client are seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys taking ownership of accounts end-to-end.
You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking.
Key Duties
* Manage and coordinate customer accounts, building strong working relationships
* Act as the primary contact for all account-related communication
* Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
* Monitor and report on OTIF (On Time In Full) performance
* Provide regular updates and order status reports to customers
* Work closely with planning, operations, quality, and finance teams to meet customer requirements
* Handle customer queries and complaints, ensuring effective resolution
* Ensure pricing accuracy and support invoice and debtor management alongside finance
* Coordinate customer meetings to review performance and future demand
* Support planning and scheduling activities to align supply with demand
* Identify opportunities to improve processes and enhance customer experience
Key Skills & Experience
* Experience in a Customer Service /Sales/Accounts admin role within supply chain, logistics
* Strong organisational and multitasking skills with excellent attention to detail
* Confident communicator, able to build relationships both internally and externally
* Commercial awareness with the ability to manage priorities and make decisions
* Experience with forecasting, planning, or order management systems is advantageous
* Proactive, solutions-focused mindset with a continuous improvement approach
Compensation & Benefits
You will receive a highly competitive salary of up to £33k (doe) + excellent benefits. The role is office based Mon-Thurs and Friday from home finishing at 2pm.
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