Sittingbourne or Farringdon
The role
Southern Housingis delivering a major energy-efficiency retrofit programme, and we are looking for a proactiveRetrofit Engagement Officerto help residents understand, participate in, and benefit from energy improvements to their homes.
Reporting to the Sustainability Engagement Lead, you will be the programmes on-the-ground presence - supporting residents through the process, improving access for retrofit assessments, and ensuring a smooth, positive customer experience throughout.
What youll do:
1. Engage with residents in person, by phone, and email to clearly explain retrofit benefits
2. Guide residents through each stage of the retrofit process
3. Carry out targeted door-knocking to increase retrofit assessment access rates
4. Build trusted relationships and ensure resident feedback is captured
5. Keep resident and property information accurate and up to date for assessors and internal teams
6. Support resident communications and coordinate ...