Job Summary
We are looking for an experienced Lead Digital Trainer to support our clinical and corporate staff through ongoing digital change. This role is about making digital systems usable in the real world – helping staff feel confident, supported and safe when using digital tools in their everyday work.
You will lead the design and delivery of digital training across the Trust, ensuring learning is practical, inclusive and aligned to clinical workflows. You will work closely with clinical teams, digital projects, and the Digital Champion Network to ensure training genuinely supports staff and improves patient care.
This is a hands‑on leadership role combining training delivery, planning, quality assurance and line management, with a strong focus on staff experience during change.
Main Duties
* Training Design and Delivery – Lead the end‑to‑end design and delivery of digital training for Trust‑wide systems and transformation initiatives. Convert complex system and workflow changes into clear, practical training aligned to real clinical and operational practice. Deliver training using blended methods including face‑to‑face, virtual, webinars and e‑learning. Ensure all materials meet Trust standards, accessibility requirements and branding guidelines.
* Digital Transformation Support – Support digital adoption, safe system use and benefits realisation by focusing training on day‑to‑day system use rather than functionality alone. Work closely with project teams, clinical services and operational leads to align training with service needs and project timelines.
* Planning, Delivery and Support – Develop and maintain training plans linked to project milestones and service delivery schedules. Manage competing training demands across multiple programmes, identify risks early and work proactively to resolve them. Provide go‑live support, including floor‑walking and drop‑ins, to help staff embed learning, build confidence and transition into business‑as‑usual support.
* Quality and Leadership – Evaluate training effectiveness, continuously update content and share best practice. Line‑manage a small team of Digital Trainers, allocating work and supporting ongoing development.
* Travel across Trust sites; a full UK driving licence is desirable.
Person Specification / Qualifications
Essential
* Educated to relevant degree level or equivalent relevant specialist experience.
* Strong experience in designing and delivering engaging digital or IT training, ideally in a healthcare or complex operational environment.
* Experience of Digital Training.
* Experience of Line Management.
* Proficient in M365 products – CoPilot, OneDrive, SharePoint, MS Word, Excel, Outlook and PowerPoint.
* Knowledge of a range of digital systems and learning styles.
* Experience of NHS systems, clinical environments, e‑learning design or Microsoft 365 is desirable but not essential if you can demonstrate transferable skills.
Desirable
* Evidence of additional relevant qualifications.
* Evidence of adhoc training courses and personal development.
* Knowledge of testing systems.
* Knowledge of Rio EPR.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.
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