Experience Team Officer - Internal only
Salary Grade C Contract type Permanent Hours Full Time Location Poole, Dorset, England Interview date To be confirmed Closing Date 14-12-2025 Reference 20983 Documents (please view all documents)
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Internal vacancy
The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. #LI-DNI
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
About the role
As an Experience Team Officer, you will be focused on:
3. Working across all areas of the Experience teams where you are needed most
4. Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
5. Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment including supporting our volunteers and event participants
6. Providing a professional, speedy, and appropriate response to emails from our RNLI supporters and online shop customers including handling product reviews
7. The accurate processing of RNLI campaign responses and donations
8. Be versatile, and be flexible in your approach to learning new tasks across the wider experience team
About you
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
9. Educated to GCSE standard, or equivalent – English essential
10. Proven customer service skills – telephone and administration
11. Contact Centre experience desirable
12. Experience of working in an office-based environment
13. Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for fundraising and customer service and are looking to be part of an exciting new opportunity within an already established and successful team, this could be the role for you. Please apply via the button shown.