Company Profile:
Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of
the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts,
fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store
network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
Store Manager Concession – Jimmy Choo
Main responsibilities include:
• Effectively managing and leading the concession and team to reach targets and KPI’s and
striving to exceed these by ensuring that the team is set up for success
• Managing and providing leadership to the team including interviewing potential candidates,
conducting appraisals, performance reviews, providing and organising training and
development, performance management, coaching etc.
• Analysing sales figures to maximise profits and drive store results
• Ensuring that the team are fully aware and actively striving to achieve key performance
indicators in order to increase store performance and reach individual and store targets
• Interpreting trends to facilitate planning with a strong commercial focus
• Updating team on business performance, new initiatives and other pertinent issues
• Organising marketing and promotional activities that reflect the luxury image of Jimmy Choo
and drive store targets and KPI’s
• Maintaining awareness of market trends that might affect performance, understanding
forthcoming customer initiatives, and monitoring local competitors activities
• Demonstrating a strong commercial focus with an eye on improving the business, e.g.
revising opening hours to ensure the store can compete effectively in the local market, etc.
• Ensuring that the team is providing exceptional standards of customer service and surpassing
customer expectations at every opportunity by following our Selling Ceremony
• Supporting the team in building, developing and maintaining the client database ensuring
repeat visits and customer loyalty
• Ensuring the efficient running of the concession following directives and procedures as set by
Retail Excellence and the Company
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo
through customer relationship management, attitude, personal grooming, dress code and
behaviour to the team and ensuring that they also reflect this
• Ensuring that customer complaints are promptly and successfully resolved
• Managing stock takes as and when required
• Ensuring that effective stock controls are maintained to ensure continued stock supply and
ensure stock record accuracy
• Actively monitoring the team ensuring that merchandise presentation reflect VM standards
and general tidiness and cleanliness of the concession is maintained at all times
• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards
and policies as outlined in Retail Excellence and as communicated by the Company within the
concession
• Managing all Health and Safety and Security issues in accordance with Jimmy Choo
procedures, minimising loss and ensuring a safe environment
• Any other ad-hoc duties as might reasonably be required in the successful running of the concession
Competencies and Experience Required:
• At least 2 years demonstrable experience gained as Store Manager with a luxury brand
• Excellent communication skills both written and verbal
• Fluent English
• Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
• Strategic thinker with a strong commercial acumen
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities in a multinational
business
• Seeks opportunities to be proactive and pre-empt store and team issues
• Demonstrates respect, leadership capabilities and regularly exceeds expectations
• Shows innovation and initiative
Personal Attributes:
• Enthusiastic, self-confident, well presented and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve target
Diversity & Inclusion at Capri
We’re committed to building a workplace that reflects the diversity of our customers and communities. Capri is proud to be an equal opportunity employer and encourages applications from all backgrounds and identities. M/D/F/V