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Internal Sales Executive
Gravesend | Full Time | Permanent
About the Role
We have an exciting opportunity to join a new, ambitious, and fast-growing sales team in a newly created position based at our modern offices in Gravesend.
As an Internal Sales Executive, you'll play a key role in supporting sales, helping to grow our customer portfolio while delivering exceptional service to existing clients. This is a varied and rewarding position where no two days are the same - from handling enquiries and preparing quotations to proactively identifying new business opportunities via phone, email, and online research.
You'll be joining a supportive environment where ongoing product training and personal development are genuinely valued. Whether you already have sales experience or are looking to take your first step into a commercial role, we're looking for someone with confidence, resilience, and the drive to make an impact.
This isn't just another sales job - it's the start of a long-term career journey.
Key Responsibilities
Sales & Customer Support
* Manage a portfolio of existing customer accounts, building strong relationships and encouraging repeat business
* Respond to incoming enquiries and follow up on leads generated by the external sales team
* Convert opportunities into sales through proactive communication and consistent follow-up
* Identify opportunities to upsell and cross-sell products and services
* Work closely with field sales colleagues to provide a seamless customer experience
* Maintain accurate customer and sales records within the CRM system
Marketing & Product Development
* Conduct outbound calls to existing customers to promote products and services
* Research and qualify potential leads before passing opportunities to the field sales team
* Support marketing campaigns and new product launches
* Gather and share customer feedback on products, market demand, and competitor activity
* Collaborate with the marketing team to help deliver effective sales campaigns
* Keep up to date with industry trends, product innovations, and market developments
Collaboration & Coordination
* Work collaboratively with internal departments to ensure excellent customer service
* Contribute to monthly sales reviews and performance reporting
* Support continuous improvement initiatives across processes and customer experience
What We're Looking For
Essential Skills & Experience
* Confident, resilient, and adaptable with a positive attitude
* Excellent communication skills with the ability to build rapport over phone and email
* Commercial awareness xsngvjr and an interest in market trends
* Comfortable working towards sales targets and KPIs
* Well organised, self-motivated, and confident using IT systems including Outlook, Excel, and CRM platforms
Desirable
* Previous experience in an account management or internal sales role
* Experience within packaging, trade, manufacturing, or B2B environments would be advantageous
What We Offer
* Ongoing training and career development opportunities
* Company pension scheme
* Company-funded medical cash plan
* Long service awards and enhanced pension contributions
* 25 days holiday plus bank holidays
* Free on-site parking
* Complimentary tea, coffee, and fresh fruit in the office
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.