Purpose
:
At Manchester United, our supporters are at the heart of everything we do. The Supporter Services Centre is where that connection comes to life, delivering world-class service and unforgettable experiences to millions of fans worldwide.
As a Venue Sales Executive, you’ll play a key role in bringing our matchday and hospitality experiences to life. You will drive high-impact sales conversations, elevate supporter interaction, and help shape the journey of fans who follow United home and away. Your performance directly contributes to the club’s commercial success and strengthens our bond with supporters on and off the pitch.
The Role:
This is a fast paced, results-driven role at the heart of the supporter experience. You will:
1. Own your performance, consistently exceeding personal sales targets and delivering measurable results.
2. Act as a trusted ambassador for our Hospitality and General Admission products, helping supporters access extraordinary matchday experiences.
3. Deliver exceptional service across every channel, including phone, email, and face-to-face, ensuring every supporter feels valued, understood, and supported.
4. Identify and capitalise on sales opportunities, maximising every conversation, while maintaining the highest standards of professionalism.
5. Handle complaints with confidence and empathy, achieving first-contact resolution wherever possible.
6. Collaborate with managers and colleagues to drive process improvements and enhance the supporter journey.
7. Take ownership of your development, embracing coaching, feedback, and learning opportunities to maximise your performance.
8. Represent Manchester United with pride, integrity, and attention to detail in all interactions.
The Person:
You are ambitious, results-focused, and you’re energised by the chance to make every supporter feel like they’re part of something special. You thrive on hitting big targets, deliver with passion, and bring focus, drive, and professionalism to everything you do.
What You’ll Bring:
9. Proven success in a target-driven sales environment, with a passion for excellent service.
10. Ability to identify and convert sales opportunities while resolving queries effectively.
11. A strong track record of meeting and exceeding targets under pressure.
12. Excellent communication skills, resilience, and a proactive mindset.
13. A collaborative approach and willingness to share ideas for improvement.
14. Confidence, determination, and enthusiasm to make an impact in a fast-moving environment.
15. A collaborative approach and a drive to share ideas that improve personal and team performance.
16. Confidence, determination, and enthusiasm to make a tangible impact in a fast-moving, results-focused environment.
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
17. Annual incentive scheme
18. Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
19. Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
20. Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
21. Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
22. Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
23. A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Tuesday 9th December 2025