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Before you apply, please visit our how to apply page for full guidance:
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Job overview
The Trust is looking to appoint a Dispatch Team Leader in the Bedford EOC who will be primarily responsible for the efficient operation of the dispatching function in the EOC whilst on duty, and the effective and efficient deployment of resources, following a set deployment plan, in accordance with the needs of the service. The successful post holder will also be responsible for ensuring that EOC staff fulfil their roles to the standard set for their position within the EOC.
Previous experience as a Dispatcher and experience in motivating staff is essential.
Main duties of the job
The Dispatch Team Leader is primarily responsible for the efficient operation
of the dispatching function in the EOC whilst on duty, and the effective and
efficient deployment of resources following a set deployment plan in
accordance with the needs of the service. They are also responsible for
ensuring that EOC staff fulfil their roles to the standard set for their position
within the EOC.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Skills and Knowledge
Essential criteria
1. Experience of motivating staff successfully
2. CAD/VDU operation
3. Sound knowledge of EOC generic policies and procedures
4. Keyboard skills
5. Competent in the use of IT, eg Windows-based systems
6. Awareness of quality issues
7. Clear verbal and written communication skills.
8. Sound knowledge of EOC generic policies and procedures.
9. Commitment to Continuous Professional Development.
10. Ability to lead a team.
11. Methodical and accurate approach to problem solving.
12. Topographical skills.
13. Decision-making skills.
14. Proven leadership skills.
15. Ability to train and develop staff.
16. Ability to learn new systems and procedures quickly and effectively.
17. Understanding Emergency dispatch procedures.
18. Understanding the role of A & E Service.
Desirable criteria
19. Management of teams
20. 12 months supervisory experience gained in the last 3 years
21. Understanding medical terminology
22. Customer service experience
23. Underpinning knowledge of the changing nature of ambulance response times.
Qualifications
Essential criteria
24. 4 GCSEs at Grade C or above (or equivalent qualification) including English
25. AMPDS qualified.
Desirable criteria
26. Management/supervisory qualification
27. Clinical qualification
28. Computer applications user qualification
29. Full driving licence
30. RSA Typing Level 1
Experience
Essential criteria
31. Previous Dispatcher experience.
Desirable criteria
32. Substantial supervisory experience.
33. Customer service experience.
34. Experience of SSP.
Personal Qualities, Abilities and Attributes
Essential criteria
35. Commitment and loyalty to Trust.
36. Flexibility to work rota hours and additional hours as required.
37. High standards of personal professionalism.
38. Prioritise and undertake numerous tasks simultaneously.
39. Sensitive to confidentiality.
40. Assertive.
41. Resilient.
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.