Salary: £50,000 - 50,000 per year Requirements:
* We are looking for candidates with the following qualifications:
* Linux Operating System: Proficient in using terminal sessions (e.g., PuTTY, native SSH). Confident in executing Linux commands for daily operational tasks and troubleshooting. Additional skills in scripting and system administration basics are a plus.
* Database Skills: Strong understanding of executing queries across databases. Hands-on experience in executing and debugging SQL queries in live environments. Familiarity with DML, DDL, DCL, and TCL statements and their appropriate usage. Well-versed in handling database-related issues, including deadlocks, slow query troubleshooting, and monitoring.
* Cloud Understanding: Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS). Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring. Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
Responsibilities:
* As a Senior Technical Support Engineer, you will play a crucial role in assisting a high-priority customer by providing expert guidance and support. Your main responsibilities will include:
* Offering effective support to end users, ensuring they utilize our software solutions efficiently.
* Troubleshooting technical challenges and resolving issues in a timely manner.
* Collaborating with team members to improve service delivery and customer satisfaction.
Technologies:
* Cloud
* IAM
* IaaS
* Support
* Linux
* PaaS
* SQL
* AWS
More:
This is an exciting opportunity to join a global tech leader that is transforming public safety and digital justice. Our company has an international presence and a fast-growing client base, with an innovative platform that is already disrupting the criminal justice systems in the UK and US. If you are a problem-solver who enjoys tackling technical challenges and want to be part of a team making a global impact, we would love to hear from you.
last updated 48 week of 2025