Join to apply for the Senior People Analytics Officer role at HM Revenue & Customs
This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you passionate about utilising data to drive meaningful change and influence decision-making within an organisation?
Do you have a keen eye for detail and a talent for storytelling with data?
Would you relish the opportunity to work on high profile projects that impact on creating a great place to work for all our colleagues?
Then read on!
About HMRC
HMRC is a significant employer with 65,000 staff, hence people analytics plays an important part in driving change and shaping the future of the workforce. The People Analytics and Insight (PAI) team was formed specifically to bring a different way of operating to HR, to facilitate a data and evidence driven approach, leading to improved decision making and outcomes.
About the Team
The PAI team mission is to ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’.
In your role, you will have the opportunity to lead on delivery work in evaluation and qualitative research. The role will primarily support the team’s evaluation stream of work, playing a key role in our Senior Officer People Analytics community within the team.
Job Description
Understand HMRC’s HR Business need for sound research and analysis to deliver people insight and analytics to enable HMRC to shape its future through evidence-based decision-making.
Interpret user and business needs, ensuring analytical outcomes are aligned with service vision and business strategy.
Lead on projects aligned to furthering HMRC’s Value and Insight-Led agenda, designing and implementing a range of evaluation techniques.
Lead in an agile way on developing and delivering projects including both planning for and conducting full evaluation studies in line with strategic priorities.
* Effectively communicate insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business.
* Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals.
* Collaborate and effectively communicate with senior stakeholders to ensure user needs are met and expectations are managed.
* Support and mentor the team to deliver projects and develop their evaluation and qualitative research skills.
* Line Management/mentoring responsibilities of analysts.
Person Specification
We are seeking a proactive and enthusiastic individual with experience in evaluation and in working with a range of data sources to develop a compelling and engaging narrative.
The ideal PAI Officer will be collaborative, decisive and accountable, with the ability to work independently and elevate issues appropriately. The role requires adaptability, innovative approaches and the confidence to challenge others, with skill in building effective collaborative relationships with diverse stakeholders, including senior managers. The successful applicant will be adept at navigating challenges to ensure project success in a dynamic environment.
Applicants must have recent experience of working in an analytical field with evaluation responsibilities.
* Demonstrable experience in leading the scoping and delivery of evaluation, including theory‑based evaluation, evaluation frameworks, Theory of Change models and Key Performance Indicators (KPIs).
* Experience in undertaking process and impact evaluations.
* Experience of designing and delivering projects aligned to strategic priorities.
* Strong project management skills, with a proven ability to manage multiple projects simultaneously, estimate and manage resources, matching skills to task to ensure timely delivery meeting quality standards.
* Ability to understand and interpret stakeholder needs, develop appropriate research questions, and translate findings into actionable insights.
* Knowledge and experience of data storytelling principles to develop a coherent and engaging narrative that helps to influence the audience, enabling them to make evidence‑based decisions.
* Experience in at least two of the following areas:
1. Planning and delivering theory‑based evaluation approaches.
2. Planning and delivering experimental evaluation approaches.
3. Qualitative research design and analysis.
* Experience of evaluation consultancy support and designing and delivering workshops.
* Line management and/or mentoring experience.
* A willingness to take ownership of personal development, setting realistic goals to improve abilities.
* Experience in Value for Money evaluation and/or RCTs
Additional Security information
This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance.
Transitional Sites
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long‑term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:
* Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
You will be given more information about what this means at the job offer stage.
Behaviours
We’ll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Delivering at Pace
* Seeing the Big Picture
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
* Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
* Family friendly policies.
* Personal support.
* Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service
This vacancy is using Success Profiles and will assess your Behaviours and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:
* A name‑blind CV including your job history, qualifications and previous experiences. Your CV should cover up to a maximum of your last 5 roles. The word limit for each role is 250 words. You should outline the key responsibilities and any significant achievements. Please match this experience to the job description part of the advert.
* A 750 word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, referring to the Essential Criteria outlined in the advert. Please provide impacts, outcomes and results to your examples here.
* Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Click apply to learn more before role closes 11:55pm 2/12/25
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources and Analyst
Industries
Government Administration, Human Resources Services, and Data Infrastructure and Analytics
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