Business Service Manager, Hemel Hempstead
Client: Reed- UNLIMITED
Location: Hemel Hempstead, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
Job Views: 5
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description
We are seeking a Business Service Manager for the Technology CSC at Counter Terrorism Policing HQ. The starting salary is £53,459, including allowances totaling £2,928, with an annual increase until reaching £55,103. Additional allowances include a location allowance of £1,928 and a non-pensionable allowance of £1,000. The position is based in Birmingham.
Role Overview: As a Business Service Manager, you will manage service level agreements, operational agreements, and contracts to ensure high-quality services supporting Counter Terrorism Policing (CTP). Your work will directly contribute to national security efforts.
You will be part of the Customer Service Centre (CSC), providing IT services for CTP, working with internal teams and third-party vendors to deliver and improve service levels. Responsibilities include monitoring services, producing management reports, conducting service reviews, and liaising with stakeholders to identify improvements.
Requirements: Experience with ITIL service management processes, including Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Technical knowledge in IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring tools is essential. Strong communication and relationship-building skills are also crucial.
Why Join Us? The Met Police values diversity and encourages applications from all backgrounds, especially from disabled people, ethnic minorities, and women. Benefits include a competitive salary, Civil Service pension, and professional development opportunities.
How to Apply: Click the "apply now" button below. Submit a CV, Personal Statement, and online application form in PDF or Word format. Your Personal Statement should explain your interest and suitability for the role. Completed applications are due by 23:55 on 27th May 2025.
We are committed to an inclusive recruitment process and making reasonable adjustments for applicants with disabilities. Please include any needs in your application.
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