Join to apply for the Sales and Customer Care Trainer role at YOOX NET-A-PORTER in Charlton, South East London. Reporting to the Sales & Customer Care Training and Quality Manager.
Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distribution centres and 11 Customer Care centres who work in 11 different languages and are available 24/7, 365 days a year. The Sales and Customer Care Training team is now seeking a talented Trainer to join the team based in our offices.
Benefits
* Competitive salary
* Performance bonus schemes dependent on the type of role
* A pension that both you and the company contribute to
* Access to a portal with discounts on theme parks, cinema tickets, etc.
* Company staff discount and exclusive staff sales
* Private healthcare for you and your family
* Flexible working
* Part of a fun and caring team that supports each other
Responsibilities
* Design and deliver training solutions: classroom, workshops, coaching, facilitation, written materials, role plays.
* Deliver in a knowledgeable and confident manner.
* Focus on main areas: new starter inductions, customer care communication, inventory platforms, and service.
* Create training solutions in response to commercial needs and align with the training department strategy.
* Be aware of Customer Care KPIs and continuously evaluate the ROI of all training initiatives.
* Identify and share new training ideas with the CC Training Manager and Training Team.
* Develop and maintain successful relationships with key stakeholders.
* Serve as a knowledgeable ‘go to’ and respond efficiently to urgent or ad‑hoc training needs.
* Take initiative to stay up to date with business and industry developments.
* Partner with the Customer Care Leads Team to add value and propose improvements to customer experience.
* Be flexible with shift patterns and occasional weekend work.
* Travel to other locations from time to time to deliver training programs.
Qualifications (The type of person we are looking for)
* Sharp analytical thinker with logical decision‑making skills.
* Thrives under pressure and meets strict deadlines.
* Phenomenal communicator with engaging presentation and public‑speaking skills.
* Creative in presenting concepts innovatively and memorably.
* Success‑focused problem solver who overcomes obstacles to achieve goals.
* Leads by example with a positive attitude, endorses YNAP values and business priorities.
* Customer champion who puts the customer first and encourages others.
* Training or management background and enjoys coaching and developing people.
From the moment you join the YOOX NET‑A‑PORTER GROUP we are committed to making your journey inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast‑paced environment, please apply with a CV.
LuxExperience is an equal opportunities employer. We encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Associate
Workplace Type: Hybrid
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