Grade: RCS I
Contract Type: Permanent - Full Time
Location: Didcot - OX11
Security: Enhanced Criminal Record Check required
A TYPICAL DAY MAY INVOLVE
* Leading daily operations across warehouse activities, ensuring service, safety, and quality KPIs are consistently achieved
* Engaging with customers to strengthen relationships, review performance, and drive satisfaction (CXM), while identifying opportunities for growth and contract renewal
* Walking the shop floor to coach leaders, address operational challenges, and drive productivity improvements in line with OMS and First Choice principles
* Monitoring financial performance, managing the site P&L, and taking corrective actions to protect EBIT and deliver against budget commitments
* Leading cross-functional meetings with support functions (HR, Finance, Quality) to resolve issues, improve compliance, and enhance operational performance
* Driving and overseeing continuous improvement projects, including operating model optimisation, resourcing strategies, and end-to-end project delivery
THIS ROLE WOULD SUIT PEOPLE WHO
* Are hands‑on, warehouse operations visible leader, who enjoys being on the shop floor and taking ownership of operational challenges
* Have strong commercial awareness and experience managing budgets, performance metrics, and delivering financial results
* Are passionate about building high‑performing, engaged teams and creating a positive workplace culture
* Thrive in complex, fast‑paced environments and can confidently lead multiple customers and priorities at once
* Are proactive doers who want to make a tangible impact, enhance operational performance, and deliver meaningful, lasting improvements
* Bring strong stakeholder and customer management skills, with the ability to influence, communicate, and build trust at all levels
WHY JOIN US?
* Access to the company car or car allowance scheme
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
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