Housing Assistant
Details
* Location: Staines (regular travel to Oxford, Winchester and Ealing)
* Salary: £29,696.00
* Contract: 3‑month fixed term, full‑time, 35 hours per week, Monday to Friday
* DBS Level: Basic
Overview
This role supports an internal key audit across A2Dominion office locations while providing high‑quality administrative support across housing services.
Key Responsibilities
* Support the completion of an internal key audit across multiple A2Dominion office locations
* Develop and maintain effective and positive working relationships with colleagues and teams across the business
* Allocate and prioritise tasks efficiently to ensure they are completed within timescales
* Support the delivery of small projects within the team as required by management
* Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting
* Deliver excellent customer service to internal and external customers
* Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams
* Update relevant IT systems accurately following every customer contact
* Manage tasks effectively, responding to queries and resolving matters at first point of contact where possible
Qualifications & Skills
* Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above)
* Experience delivering an effective customer‑focused service
* Ability to effectively prioritise workload and manage competing tasks
* Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers
* Confident using Microsoft applications including Word, Excel, Outlook, Teams, F&O and Dynamics
* Strong organisational skills and attention to detail
* Ability to work collaboratively and build positive working relationships across teams
* Willingness to travel across multiple A2Dominion office locations
Benefits
* 25 days’ holiday (plus Bank Holidays), increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
We are a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process.
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