IT Service Technician (LON)– Delta Air Lines
How Youll Help Us Keep Climbing (Overview & Key Responsibilities)
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Essential Responsibilities
* Implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
* Physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.) as specified in the Service Request.
* Upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
* Verification of the asset in accordance with Delta policy prior to the move.
* Update asset management systems.
* Troubleshoot and resolve all hardware and software problems supported by Field Operations.
* Communicate with the Field Planning and Project Management organization; research, provide input into work orders, and assistance with site surveys.
* Perform preventive maintenance on operational devices.
* Coordinate external vendor services.
* Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
* Provide on-site support, as needed.
* Provide technical support, as needed, to the enterprise.
* Configure, install, maintain, test, and troubleshoot hardware systems.
* Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems.
* Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
* Coordinate activities with internal/external technology owners/service providers.
* May perform other duties as assigned.
What You Need To Succeed (Minimum Qualifications)
* Valid documentation to live and work in the UK; Delta does not sponsor.
* Basic network/server and application knowledge (MS Office 365, Outlook, etc.).
* Troubleshooting skills (hardware/software) and Windows 11 workstation and peripheral knowledge; A+ Certification is ideal.
* Ability to move large equipment that weighs at least 30 pounds/15 kg on a regular basis.
* Ability to provide on-site support, as needed.
* Valid driver’s license.
* Previous airline experience is ideal.
* Ability to work within a team environment.
* May require overnight travel.
What Will Give You a Competitive Edge (Preferred Qualifications)
* Teamwork – ability to collaborate and support assignments, mentor, and share knowledge.
* Communication skills – clear verbal and written communication at all levels.
* Integrity and trust – maintain confidentiality and honesty.
* Technical expertise – continuous learning, staying updated on industry practices.
* Dedication – commitment to accomplish goals and tasks.
* Flexibility – adaptability to changing tasks and circumstances.
* Patience – listening and considering before acting.
* Problem solving – rigorous logic and creative solutions.
* Task management – quality work on time, proactive status monitoring, and escalation of issues.
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